The Fertility Pod is committed to best practice in relation to the management of information we collect.This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. We have developed the policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’).
When you register as a patient and provide information to The Fertility Pod, you provide consent for our practitioners and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will access it.
If we need to use your information for anything else, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. To withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at anytime by contacting us or unsubscribing from any of our marketing correspondence.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.
The type of information we may collect and hold includes:
We will generally collect personal information:
In general, we collect, hold, use, and disclose your personal information for the following purposes:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
Your personal information may be stored at our practice in various forms:
Our practice stores all personal information securely.
You have a right to seek access to, and correction of, the personal information which we hold about you. A charge may be payable where the practice incurs a cost in providing access. This is for administrative or staff costs.
The Fertility Pod will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing.
For accessing or correcting your health record, please contact our practice as noted below under ‘Contact Details’. We will normally respond to your request within 30 days.
You have the right to remain anonymous or use a pseudonym when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself. However, in the health context this is likely to be impractical.
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
We use Google Analytics to measure website use and improve your experience of our website and our communications. For example, we use this information to:
Google Analytics transmits website traffic data to Google servers in the United States of America (USA). Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Our website may also contain links to other websites. We are not responsible for the privacy practices of other sites. When you go to other websites from here, we advise you to read their privacy policies.
We use digital platforms (including Facebook, Instagram, and LinkedIn) to communicate with the public about our work. When you communicate with us using these services we may collect your personal information for the purpose of engaging with and understanding community views.